Bethesda, MD – 25 July 2024: Marriott International proudly announces that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments in the 2024 JD Power Hotel Guest Satisfaction Study. Renowned for its comprehensive analysis of the hospitality industry, the study reflects feedback from thousands of guests nationwide.
Luxury Segment Leadership
The Luxury Collection has secured the top spot among 11 luxury hotel brands, highlighting its commitment to exceptional service and memorable guest experiences. Notable properties contributing to this accolade include The Gritti Palace in Venice, The Gwen in Chicago, and The Prince Gallery Tokyo Kioicho. The Ritz-Carlton earned the second-highest ranking in this category, showcasing the competitive excellence within Marriott’s luxury portfolio.
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Upscale Segment Excellence
Element by Westin has distinguished itself in the Upscale segment, ranking first among 18 brands. Known for its emphasis on well-being and balance, Element’s top-tier properties like Element Salt Lake City Downtown, Element Melbourne Oceanfront, and Element Bozeman have exemplified the brand’s ability to deliver outstanding guest experiences consistently. AC Hotels by Marriott was awarded the second-highest ranking in this segment.
Comprehensive Study Insights
The North America Hotel Guest Satisfaction Index Study evaluates hotels on factors including reservations, check-in/check-out process, guest room accommodations, food and beverage offerings, hotel facilities, and cost and fees. Now in its 28th year, the survey gathers over 39,000 responses from guests who have stayed in a hotel within the last 30 days, providing a robust measure of customer satisfaction.
About The Luxury Collection Hotels & Resorts
The Luxury Collection® features world-renowned hotels and resorts offering unique, authentic experiences that create lasting memories. Originating in 1906 under the CIGA® brand, The Luxury Collection now encompasses over 110 of the world’s finest hotels and resorts in 40 countries. Each property serves as a portal to its destination’s charms and treasures, celebrating the global explorer’s journey. Discover more at theluxurycollection.com or follow on Instagram and Facebook.
About Element by Westin
Element Hotels cater to the modern, active traveler seeking balance on the road. With 100 hotels across North America, Europe, the Middle East, Africa, and Asia Pacific, Element offers spacious rooms with in-room kitchens, spa-inspired bathrooms, and amenities such as complimentary Rise breakfast, Relax evening receptions, 24/7 Motion Fitness centers, and all-natural saline pools. The brand’s sustainability-focused design and wellness priority ensure a refreshing stay. Learn more at elementhotels.com and follow on Facebook and Instagram.
About Marriott Bonvoy
Marriott Bonvoy encompasses more than 30 hotel brands and 10,000 destinations globally, offering renowned hospitality and transformative travel experiences. The award-winning program provides members with exclusive access to unforgettable adventures around the world. Enroll for free or find more information at marriottbonvoy.com. Connect with Marriott Bonvoy on Facebook, X, Instagram, and TikTok.
Marriott International’s latest accolades reaffirm its commitment to delivering exceptional guest experiences across its diverse portfolio, setting a high standard in the hospitality industry.
Source: The Luxury Collection and Element by Westin Top JD Power Hotel Guest Satisfaction Study
