Hilton has announced an exclusive partnership with the app Be My Eyes to enhance accessibility for guests who are blind or have low vision, offering AI-powered virtual assistance and direct support from Hilton’s dedicated Customer Care team.
This industry-first collaboration provides personalized assistance for navigating hotel spaces, identifying in-room amenities, and more, making stays more seamless for blind or low-vision guests across the U.S. and Canada.
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Through the Be My Eyes app, users can now connect directly to Hilton’s trained Customer Care agents by selecting the “Hotels” category within the app. The team is available to assist with a variety of tasks, from operating in-room coffee machines and thermostats to navigating hotel amenities like restaurants, gyms, and meeting spaces. This partnership spans many of Hilton’s brands, including Waldorf Astoria, Conrad, and DoubleTree.
Hilton’s commitment to accessibility began in 2023 when it partnered with Be My Eyes to train its AI tool, “Be My AI,” powered by OpenAI’s GPT-4, to better recognize objects in Hilton hotels.
The initiative was expanded to include a specialized Hilton support team to help Be My Eyes users directly. This collaboration is part of Hilton’s broader “Safety for Everyone” initiative, aiming to create a welcoming experience for all guests.
Be My Eyes CEO Mike Buckley praised the partnership, noting how it breaks down accessibility barriers in travel. The partnership is part of Hilton’s ongoing efforts to accommodate guests with disabilities, earning the company recognition as a leading employer and top company for people with disabilities.
Guests can also access Hilton’s digital self-service tools, such as digital check-in and keyless room entry, for a fully adaptable travel experience.
For more details or to download the Be My Eyes app, visit the App Store or Google Play.
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